Refund policy

Returns & Refund Policy

At Revier, we want you to love what you've ordered. If something isn't right, here's how returns and refunds work.

Fragrances

Due to the personal and hygienic nature of our fragrances, we do not accept returns, exchanges, or refunds on any perfume that has been opened or used.

Unopened, unused perfumes in their original, sealed packaging may be returned within 14 days of delivery for a refund or exchange.
Any perfume with a broken seal, removed cap, or signs of use will not be eligible for return, regardless of how much product remains.
This policy exists to protect the safety and integrity of our products for all customers.

Clothing

We accept returns and exchanges on clothing items within 14 days of delivery, provided that:

The item is unused, unworn, and unwashed
The item is in its original packaging, with all tags attached
The item is free from stains, odours (including perfume or deodorant), or damage

Clothing that does not meet these conditions will not be eligible for a return or exchange.

How to Start a Return

Email us at support@revier.uk with your order number and the item(s) you'd like to return.
Our team will confirm eligibility and provide return instructions.
Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund/exchange.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable, unless the item arrived faulty or incorrect.
Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue at support@revier.uk. We'll arrange a replacement, exchange, or full refund at no additional cost to you.