Shipping policy

Shipping Policy

Processing Times

Orders are typically processed and dispatched within 1–3 business days of purchase. Orders placed on weekends or UK bank holidays will begin processing on the next business day.

During high-demand periods (e.g. launches, sales, restocks), processing may take slightly longer — we'll notify you of any delays via email.

Fragrance Shipping Notice

As our fragrances contain alcohol, they are classified as dangerous goods (Class 3, flammable liquids) under shipping regulations. This means:

Fragrances can only be shipped via ground/surface courier — air freight is not permitted for these items.
International shipping of fragrances may be restricted or unavailable to certain countries due to import regulations.
Delivery times to some international destinations may be longer than standard parcels as a result.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number and link so you can follow your delivery in real time.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you spot an error shortly after ordering, contact us immediately at support@revier.uk and we'll try to amend it before dispatch.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window, please contact support@revier.uk with your order number and we'll investigate with the courier on your behalf.