Because our fragrances are cosmetic products that are opened and applied to the skin, we do not offer refunds or returns on perfumes once they have been shipped, except where required by UK law.

No Refunds for Change of Mind

• We do not accept returns or give refunds if you:
  Don’t like the scent
  Change your mind
  Decide you no longer want the product
  

Please Choose carefully and read our scent descriptions before ordering.

Damaged, Faulty, or Wrong Items

We will help you if:

• Your order arrives damaged,
• You receive the wrong item, or
• Your product is faulty/defective.

In these cases, please contact us within 5 days of receiving your order. You can reach our support team directly through the chat icon on our website. Please provide:

• Your order number
• Photos of the product and packaging
• A short description of the issue

If we confirm the issue, we may offer:

• A replacement, or
• A store credit, or
• A refund (only if required by UK consumer law and at our discretion).

Hygiene & Safety

For hygiene and safety reasons, opened or used perfumes cannot be returned under any circumstances, unless they are faulty as defined by UK consumer law.

Your Legal Rights

This policy does not affect your statutory rights under UK consumer protection laws.